SAP Customer Portal for Solution Knowledge database SAP Early Watch alert for online system monitoring
Phone support:
Consulting for One Helpdesk for 1st and 2nd level support
Consulting for One Helpdesk using SAP for 3rd level support
On Site support:
Support for upgrades, extensions, and add-ons
We will tailor our Support according to our clients' requirements. Support contracts will cover exact details of Service Levels, and Scope. Support contracts will usually be based on a percentage of installed licences and cover a period of minimum 12 months. Onsite Support is usually provided as required and billed at a daily rate.